Return and Exchange Policy
Return and Exchange Policy
Welcome to MOONYEE We value your satisfaction and strive to ensure a seamless
shopping experience. Our return and exchange policy is designed to be fair, transparent,
and in compliance with applicable Australian consumer laws.
1. Returns
1.1 Eligibility
We accept returns for eligible products within 30 days from the date of purchase. To be
eligible for a return, your item must be unused, in the same condition as received, and in
its original packaging.
1.2 Return Process
1. Contact our Customer Support Team: To initiate a return, please reach out to our
customer support team through Contact Us Page. Provide your order number
and reason for the return.
2. Return Authorization: Once approved, we will provide you with a return
authorization and instructions on how to proceed.
3. Packaging and Shipping: Securely package the item in its original packaging and
ship it to the address provided by our Customer Support Team.
1.3 Refund
Upon receiving and inspecting the returned item, we will notify you of the status of your
refund. If approved, the refund will be processed within 30 Days and credited to your
original payment method.
1.4 Non-Returnable Items
Certain items are non-returnable, including:
• Gift cards
• Downloadable software products
• Items that are not in their original condition, damaged, or missing parts
2. Exchanges
2.1 Eligibility
We accept exchanges for eligible products within 30 days from the date of purchase. To
be eligible for an exchange, your item must be unused, in the same condition as
received, and in its original packaging.
2.2 Exchange Process
1. Contact our Customer Support Team: To initiate an exchange, please reach out
to our customer support team through Contact Us Page. Provide your order
number and details of the item you wish to exchange.
2. Exchange Authorization: Once approved, we will provide you with an exchange
authorization and instructions on how to proceed.
3. Return and Reorder: Securely package the item in its original packaging and ship
it to the address provided by our Customer Support Team. Place a new order for
the desired item on our website.
2.3 Exchanged Item Shipping
Shipping costs for the exchanged item will be at your expense. We recommend using a
trackable shipping service to ensure the safe and timely delivery of the exchanged item.
3. Contact Us
If you have any questions or concerns regarding our return and exchange policy, please
contact our Customer Support Team Here. We are here to assist you and provide the best possible service. Thank you for choosing MOONYEE!
Welcome to MOONYEE We value your satisfaction and strive to ensure a seamless
shopping experience. Our return and exchange policy is designed to be fair, transparent,
and in compliance with applicable Australian consumer laws.
1. Returns
1.1 Eligibility
We accept returns for eligible products within 30 days from the date of purchase. To be
eligible for a return, your item must be unused, in the same condition as received, and in
its original packaging.
1.2 Return Process
1. Contact our Customer Support Team: To initiate a return, please reach out to our
customer support team through Contact Us Page. Provide your order number
and reason for the return.
2. Return Authorization: Once approved, we will provide you with a return
authorization and instructions on how to proceed.
3. Packaging and Shipping: Securely package the item in its original packaging and
ship it to the address provided by our Customer Support Team.
1.3 Refund
Upon receiving and inspecting the returned item, we will notify you of the status of your
refund. If approved, the refund will be processed within 30 Days and credited to your
original payment method.
1.4 Non-Returnable Items
Certain items are non-returnable, including:
• Gift cards
• Downloadable software products
• Items that are not in their original condition, damaged, or missing parts
2. Exchanges
2.1 Eligibility
We accept exchanges for eligible products within 30 days from the date of purchase. To
be eligible for an exchange, your item must be unused, in the same condition as
received, and in its original packaging.
2.2 Exchange Process
1. Contact our Customer Support Team: To initiate an exchange, please reach out
to our customer support team through Contact Us Page. Provide your order
number and details of the item you wish to exchange.
2. Exchange Authorization: Once approved, we will provide you with an exchange
authorization and instructions on how to proceed.
3. Return and Reorder: Securely package the item in its original packaging and ship
it to the address provided by our Customer Support Team. Place a new order for
the desired item on our website.
2.3 Exchanged Item Shipping
Shipping costs for the exchanged item will be at your expense. We recommend using a
trackable shipping service to ensure the safe and timely delivery of the exchanged item.
3. Contact Us
If you have any questions or concerns regarding our return and exchange policy, please
contact our Customer Support Team Here. We are here to assist you and provide the best possible service. Thank you for choosing MOONYEE!